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Patient Representative ( Monroe location) in Charlotte, NC at Charlotte Eye Ear Nose & Throat

Date Posted: 4/4/2019

Job Snapshot

Job Description

Do you want to work for one of the Carolinas’ most respected medical practices? Are you looking for not just a job, but a career? We are looking for you.

Avoid the hectic traffic working in Charlotte and join our team in our Monroe NC office.


We are Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA), the region’s premier eye, ear, nose, and throat care provider for adults and pediatric patients for more than 90 years, and we are looking to add to our team. We are currently looking for a Patient Representative. The position is full time and located in our Monroe office.


As the largest multi-specialty practice on the East Coast — with 18 locations throughout North and South Carolina, over 130 providers offering comprehensive adult and pediatric care, and a full list of ancillary departments and services — we strive to hire the best staff possible to take excellent care of our patients.


CEENTA has earned some of the most prestigious workplace awards, including being named one of North Carolina’s Best Places to Work, one of Charlotte’s Most Family Friendly Companies, and one of the Healthiest Employers in the greater Charlotte NC area.


The ideal candidate should be professional, detail-oriented, and love being a part of a team focused on providing excellent services for our company. Candidates would have a “can do and will do” attitude and demonstrate the ability to contribute positively to the team.


Summary of the position:

Gather demographic and insurance information to ensure proper handling of patient charges and maintain clinic schedule based on provider availability and patient needs.


Essential Duties and Responsibilities:  

  • Collect patient information necessary for office visits, including demographics and insurance information, and enter it in the Practice Management system.
  • Manage communication from patients in person by phone, the Internet, or other correspondence to schedule and/or confirm patient appointments, including patients on a waiting or no-show list to ensure they are seen in a timely manner.
  • Create and release communication for patient education on locations, providers, specialties, and any necessary information needed prior to the appointment.
  • Manage clinic A/R, collect balances from patients prior to appointment when appropriate, and educate patients on payment expectations and arrangements.
  • Maintain the appearance of the lobby and patient areas outside of clinical areas.
  • Provide surveys to receive feedback from our patients to guarantee excellent patient care. 

Job Requirements

Qualifications: Education and/ or Experience:

High school degree or GED and a minimum of 6 months of Customer Service and Front desk work experience in a healthcare or hospitality setting.


Skills and Abilities:


Customer Service and organizational skills, data entry, written and verbal communication skills, maintain positive team oriented attitude with an attention to details.

Network computer software applications, practice management software and applicable electronic medical record software. Experience working with EPIC a huge plus but is not required.



Charlotte Eye Ear Nose and Throat Associates offer a competitive benefits package including medical insurance coverage on the first day of employment. Join our team to provide excellent patient care!