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Patient Representative (Call Center) in Charlotte, NC at Charlotte Eye Ear Nose & Throat

Date Posted: 3/25/2019

Job Snapshot

Job Description

Position Title: Patient Representative (Call Center)                     

Department: Call Center

EEO Status: Administrative Support                                               

Hours: Mon.-Wed., 8a-5p


Do you want to work for one of the Carolinas’ most respected medical practices? Are you looking for not just a job, but a career? We are looking for you.


We are Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA), the region’s premier eye, ear, nose, and throat care provider for adults and pediatric patients for more than 90 years, and we are looking to add to our team. We are currently looking for a Patient Representative for our Corporate Call Center. The position is part-time and located in our McAlpine Business Park off Monroe Road in Charlotte, NC.


As the largest multi-specialty practice on the East Coast — with 18 locations throughout North and South Carolina, over 130 providers offering comprehensive adult and pediatric care, and a full list of ancillary departments and services — we strive to hire the best staff possible to take excellent care of our patients.


CEENTA has earned some of the most prestigious workplace awards, including being named one of North Carolina’s Best Places to Work, one of Charlotte’s Most Family Friendly Companies, and one of the Healthiest Employers in the greater Charlotte NC area.


The ideal candidate should be professional, detail-oriented, and love being a part of a team focused on providing excellent services for our company. Candidates would have a “can do and will do” attitude and demonstrate the ability to contribute positively to the team.


Summary of the position:

Manage communication from patients by phone or the Internet to properly handle triage or appointment requests.


Essential Duties and Responsibilities:

  • Collect patient information necessary for office visits, including demographics and insurance information, and enter it in the Practice Management system.
  • Create and release communications for patient education on locations, providers, specialties, and any necessary information needed prior to the appointment.
  • Utilize communication tools to properly allocate and document patient triage requests.

Job Requirements

Education and/ or Experience:

High school degree or GED equivalent; and a minimum of 6 months of related work experience in a call center setting. Previous Call Center, Medical background and prior referral processing experience preferred.


Skills and Abilities:

Customer Service and organizational skills, data entry, written and verbal communication skills, maintain positive team oriented attitude with an attention to details.


Network computer software applications, practice management software and applicable electronic medical record software.



Charlotte Eye Ear Nose and Throat Associates offer a competitive benefits package including medical insurance coverage on the first day of employment. Join our team to provide excellent patient care!



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